You can visit and browse our website without providing your name or contact details.
Like many websites, our server logs details of your operating system, browser software, IP (Internet Protocol) address and URL (Uniform Resource Locator) requested, including the date and time of your visit.
You may choose to provide your contact details (for example. your name, address, business, job title, email address, phone number and location) if you:
If you buy products or services from us, we may use your personal information to:
If you have ever bought, or enquired about, our products or services and if you agree, we may use the information we collect to let you know about other products and services you may be interested in. We may also use this information to keep you up to date about promotional offers and what is coming soon.
If you leave items in your shopping basket on our website without completing a purchase, we may send you an email to follow up and ask if you need any help with your order.
We review the products and services you buy and we also analyse your use of our website and the searches you make on this and other websites. We use this information to tailor the marketing you receive from us so it is as relevant as possible. This may include placing adverts on social-media and other third-party websites.
You can opt out of receiving marketing communications from us at any time. You can unsubscribe from emails by simply clicking on the 'unsubscribe' link which we add to the end of every email we send. You can opt out of receiving marketing which is tailored to suit your customer profile. You can also opt out of email, text, postal or telephone marketing via the ‘My account’ section of your online account or by emailing us at email@example.com, calling us on 01874 711503 or visiting our workshop. See Your Rights for more details.
We may record or monitor some phone calls, for example calls to our customer services teams:
Some of the information we collect is provided by you voluntarily (and therefore with your permission), for example when you sign up to join a mailing list or make a query.
If you buy items from us, or if you supply products or services to us, most of the information we collect is necessary so that we can fulfil the contract between us.
The rest of the information we collect is for our legitimate business purposes, which include to:
When we collect personal information from you, we will tell you whether you have to provide the information (mandatory information), or whether you can choose not to provide it (voluntary information). On the website we use asterisks to mark mandatory information.
We will keep your personal information for as long as we need to for the legitimate business purposes described above.
If you are a visitor to the website, we will keep your information for a limited period to respond to your query, provide you with the information you need or send you updates on our products and services, for as long as you indicate that you are happy for us to do so.
For all purchases we normally keep records of the transaction for six years. This is for accounting and tax purposes and to manage any issues relating to a fault or damage caused by a product.
We make keep your information for longer than this if there are valid legal reason for us to do so, for example if we must do so by law or under a court order, or if we need the information to defend or pursue legal claims.
Like most organisations, we ask service providers to run our website and IT systems, to help us manage accounts, to carry out credit checks and to help prevent fraud, and to handle postal and email marketing campaigns. We also work with a large number of suppliers who provide products and delivery services to us.
We will only give these companies with the information they need to deliver the service we have asked them to provide and they must not use that information for any other purpose. Whenever we share personal information about our customers or visitors to our website with our service providers, we will put in place contracts which mean the service provider must protect the information and keep it secure. See also Transferring information to other countries below.
Most of the companies who provide services to us are based inside the EEA (European Economic Area). But there are some that are located outside the EEA and as a result, your personal information may be transferred outside the EEA. We will make sure that those service providers keep to any legal requirements that apply to the transferring of personal information outside the EEA, including, where appropriate, asking the service provider to sign the approved European Commission standard contractual clauses for transferring personal information to other countries.
We must protect the information you provide to us. We use appropriate measures to protect the information that you give to us through our website and the information we collect and store about our customers.
All of the forms which gather or display personal information on our site are protected by a mechanism called SSL (Secure Socket Layer). This is a standard technology which provides a secure connection between internet browsers and websites, allowing you to transmit private data online. Firewalls are used to block unauthorised access to our servers, which are themselves based in a secure location. Within our organisation, we restrict access to personal information. Only employees who need the information to do their jobs have access to it.
Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of information you submit via our website. However, once we have received your information, we will take appropriate technical and organisational measures to protect your personal information against loss, theft and unauthorised use, access or modification.
If you have created an account or registered to use any online services, your account details may be password protected. It is your responsibility to keep your password confidential and to sign out once you have finished browsing.
On our website links may be provided on our website to other websites that we do not manage. If you use these links, you will leave our website. We are not responsible for the contents of any third party website, and those websites will have their own privacy policies which you should read carefully.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
If you have an online account you can access, update and correct your personal information – including your marketing choices – using the communication preferences.
You can opt out of receiving marketing which is tailored to suit your customer profile (‘profiling’) by contacting us at firstname.lastname@example.org. You will still receive general marketing, unless you opt out of receiving all marketing.
You can ask us for details of the personal information that we hold about you. If you would like a copy of the information, please email us at email@example.com or write to us at the address below.
We want to make sure that your personal information is accurate and up to date. If you think any information we hold about you is incorrect or incomplete, please email us at firstname.lastname@example.org or write to us at the address below so we can update our records.
We may need to ask for proof of your identity before we can deal with your request.
Unit 6 Talgarth Workshops
Call us on: 01874 711503
Email us at: email@example.com
If you are not satisfied with how we use your personal information or our response to any request you make in relation to your personal information, you have the right to complain to the Information Commissioner:
Information Commissioner’s Office
Phone: 01625 545745 (national rate)
v.2.0 May 2018 Edited by: Esme Dancewear, Unit 6, Talgarth Workshops, Bronllys Road, Talgarth, Brecon, Powys, Ld3 0AA